Refund Policy
Last updated: January 16, 2026
1. Refund Eligibility
We offer refunds under the following circumstances:
Subscription cancelled within 7 days of initial purchase
Service outage or technical issues preventing use of the service
Billing errors or duplicate charges
Failure to deliver promised features as described
2. Non-Refundable Items
The following are not eligible for refunds:
Credits or usage that have been consumed
Subscriptions cancelled after the 7-day window
One-time purchases of credits or add-ons
Refunds requested due to violation of Terms of Service
3. Refund Process
3.1 Request Submission
Submit a refund request by contacting our support team at support@juliabot.com with:
Your account email
Transaction ID or invoice number
Reason for refund request
3.2 Processing Time
Refund requests are typically processed within 5-10 business days. Refunds will be issued to the original payment method.
4. Partial Refunds
In some cases, we may offer partial refunds based on:
Proportional usage of the service
Remaining subscription period
Specific circumstances of the request
5. Contact Us
For refund inquiries, please contact us:
Email:
support@juliabot.com
Subject:
Refund Request
Response Time:
Within 24-48 hours